A dispute over a missing ingredient in a chicken burrito bowl led to a shocking confrontation at a Chipotle restaurant in Washington, D.C., when a woman attacked an employee. The incident, which has since gone viral with millions of views on social media, shows the woman hurling a burrito bowl into the face of employee Roberto Hernandez after being told the refund request had to be made through UberEats.
According to Hernandez, the woman ordered a chicken burrito bowl through UberEats, but when it arrived, it lacked the meat and condiments she had expected. The woman came to the store to demand a refund, but staff informed her that any refund would need to come from UberEats, as the restaurant could not process it.
Chipotle files police report after customer attack caught on viral video, employee says he's traumatized https://t.co/4Y8s6VlDVM
— WPMT FOX43 (@fox43) December 27, 2024
Frustrated, the woman went behind the counter to serve herself replacement bowls of food. Hernandez tried to intervene, grabbing one of the bowls out of her hands. In retaliation, the woman threw the bowl in his face. Hernandez, not wanting to escalate the situation, walked away.
Chipotle files police report after customer attack caught on viral video, employee says he's traumatized pic.twitter.com/ZZGJmUtv63
— SHO’NUFF (@IAMSHO_NUFF) December 26, 2024
In an interview with WUSA-TV, the woman expressed some regret but justified her actions, saying she felt she had the right to take new food since her original order was taken by the staff. She also claimed that she was assaulted by men at the store previously, which added to her frustration.
Angry Heifer goes on Attack over size of Portions at chipotle !!!!!! 👩🏿🦰👩🏿🦰 👩🏿🦰👩🏿🦰🥊🥊🥊🥊https://t.co/Ohds8b2eov
— ArdiChicoHeHeHe (@ArdiChicoHeHeHe) December 23, 2024
Chipotle has announced it is filing a police report on Hernandez’s behalf. Hernandez, shaken by the incident, has requested extra security at the store. The woman, who plans to sue Chipotle, has been criticized for her aggressive behavior and for making threats against the store’s workers.
